About 4 months ago we purchased a license for a coldfusion e-commerce software package, but only now am I finding functionality missing that I assumed would be there. For example the system allows you to enter discounts, but it doesn’t cater for “buy x get x free” and today a customer wanted to know how many customers they had. I went to reporting and couldnt find a report for this simple piece of information. I had to do a search on the customers and read how many results were returned. Not ideal.

I think it’s very hard to think about all the functionality you require when you are buying an e-commerce solution. It’s also hard to find something that does everything you want but doesn’t cost too much per-license. Most people who are looking to start a shop don’t often have a lot to spend and they see advertisements like “E-commerce solution £9.99 a month” which makes them question why they have to pay such a hefty price tag for your solution. 

I’d love to hear your thoughts and If you have any recommendations for any other software packages.